FAQ   Search   Memberlist   Usergroups   Register   Profile   Log in          Games  Calendar Log in to check your private messages    Players Forums, anything wrong ?! Goto page Previous  1, 2, 3, ... 9, 10, 11  Next          Sudoku Programmers Forum Index -> Random thoughts View previous topic :: View next topic   Author Message m_b_metcalf Joined: 13 Mar 2006 Posts: 210 : Location: Berlin Items Posted: Mon Jun 15, 2009 6:18 am    Post subject: On the help page at http://service.real.com/contact/help.html?product=games we find the 'Technical Support' telephone number 1-866-597-5510. Could one of you US-based folks ring during the office times of 6:00am - 2:00am PST? Even better, it appears that one of the moderators, NHernandez, is listed as 'Real Staff'. Maybe one could also ring Real Networks on (206) 674-2700 and ask for N. Hernandez? With many thanks, Mike Metcalf Back to top Pat Joined: 06 Sep 2006 Posts: 128 : Items Posted: Tue Jun 16, 2009 6:42 am    Post subject: the Admin at the Players Forum -- NHernandez -- gave his name as Nick Hernandez. this is obviously the same NHernandez who was active in the "RealNetworks Customer Community" (last visited on 2009.Apr.22). these are the hours i see at http://service.real.com/contact/help.html?product=games -- Call Center Hours -- M-F 6a-6p PST Sat-Sun 7:30a-5p PST [ they say "PST" but i suspect they mean "Pacific Time" ] Back to top m_b_metcalf Joined: 13 Mar 2006 Posts: 210 : Location: Berlin Items Posted: Tue Jun 16, 2009 7:22 am    Post subject: Pat wrote: the Admin at the Players Forum -- NHernandez -- gave his name as Nick Hernandez. this is obviously the same NHernandez who was active in the "RealNetworks Customer Community" (last visited on 2009.Apr.22). these are the hours i see at http://service.real.com/contact/help.html?product=games -- Call Center Hours -- M-F 6a-6p PST Sat-Sun 7:30a-5p PST [ they say "PST" but i suspect they mean "Pacific Time" ] They mean Pacific Standard Time, and I gave the (wrong) chat room times. Quote: Nick Hernandez 2211 Elliott Ave Seattle, WA 98121-1692 (206) 239-5600 Job title: Senior Program Manager Company: Avanade Looks as though he's changed employers ! Regards, Mike Metcalf Back to top Pat Joined: 06 Sep 2006 Posts: 128 : Items Posted: Tue Jun 16, 2009 8:58 am    Post subject: the Pacific Time Zone (of USA) is near 120 West and in the winter, it uses PST (=GMT-8) but during summer, it uses PDT (= GMT-7) my experience suggests that the stated "PST" is wrong, that they really mean Pacific Time we could confirm this by ringing them at 5:15a PST = 6:15a PDT = 9:15a EDT = 1:15p GMT my bet is they do answer at such an hour (not yet 6a PST) incidentally the forum clock is about 30 minutes slow, the time now is about 9:30a GMT Back to top m_b_metcalf Joined: 13 Mar 2006 Posts: 210 : Location: Berlin Items Posted: Tue Jun 16, 2009 9:06 am    Post subject: Pat wrote: we could confirm this by ringing them Pat, It would be great if you could do that. If you get nowhere with them, it might be worth contacting Hernadez on (206) 239-5600 for some 'insider' advice. After all, he was still listed as a moderator! Thanks, Mike Metcalf Back to top tarek Joined: 31 Dec 2005 Posts: 153 : Location: London, UK Items Posted: Tue Jun 16, 2009 9:18 am    Post subject: If the Players' forum is axed .... Is there a possibility of hosting a mirror database by somebody else ? tarek Back to top Pat Joined: 06 Sep 2006 Posts: 128 : Items Posted: Tue Jun 16, 2009 9:35 am    Post subject: Quote: 1 - 866 - 597 5510 that should be toll-free when calling from USA, right? (perhaps also from Canada -- i wouldn't know.) otherwise, as far as i know, no way to get toll-free. maybe gsf will try phoning--- Back to top m_b_metcalf Joined: 13 Mar 2006 Posts: 210 : Location: Berlin Items Posted: Tue Jun 16, 2009 11:09 am    Post subject: tarek wrote: If the Players' forum is axed .... Is there a possibility of hosting a mirror database by somebody else ? ... and for gsf to tansfer the Patterns Game to this Forum? Regards, Mike Metcalf Back to top m_b_metcalf Joined: 13 Mar 2006 Posts: 210 : Location: Berlin Items Posted: Tue Jun 16, 2009 11:13 am    Post subject: Pat wrote: that should be toll-free when calling from USA, right? (perhaps also from Canada -- i wouldn't know.) I'd always assumed you were in the USA. Now I've no idea where your Location is. Ireland? Regards, Mike Metcalf Back to top gsf Joined: 18 Aug 2005 Posts: 408 : Location: NJ USA Items Posted: Tue Jun 16, 2009 12:26 pm    Post subject: when we went through the spam attack a few weeks ago I scraped a snapshot of the entire players forum, so at least the posts can be resurrected elsewhere, but it would take some thought to figure out in what form I'll look into getting the referee set up over here who is the contact for getting moderator priv? Back to top tarek Joined: 31 Dec 2005 Posts: 153 : Location: London, UK Items Posted: Tue Jun 16, 2009 2:53 pm    Post subject: Although it seems that the Players' forum is now TOAST, I'm surprised that No one cares about it at RealMedia. I know that running a forum with no ads from thir point of view is a dead loss ... But think About the precentage of people accessing the forum with ads featrue enabled (using forums instead of boards in the URL) ... A percentage that will be lost as well. I'm sure that some sudoku forums like this one will be interested in hosting such a database because of the increased number of hits that it will get. Site administration can be approached for that reason tarek Back to top daj95376 Joined: 05 Feb 2006 Posts: 349 : Items Posted: Tue Jun 16, 2009 3:27 pm    Post subject: I contacted Tech Support at 1-866-597-5510. Communication was difficult because of ethnic differences, but I came away with: 1) Real is aware of an ongoing problem, and 2) Real technicians are working on trying to solve it, and 3) Real has no idea how long it will take to resurrect the forum. I don't plan to hold my breath until it's working again Danny A. Jones Back to top wapati Joined: 12 Jun 2007 Posts: 622 : Location: Canada Items Posted: Wed Jun 17, 2009 3:33 am    Post subject: I'd say I told you so but I cannot. I did leave there because they have no interest in Sudoku. Back to top m_b_metcalf Joined: 13 Mar 2006 Posts: 210 : Location: Berlin Items Posted: Wed Jun 17, 2009 7:18 am    Post subject: Quote: Response (Viole) 06/16/2009 11:28 PM Dear Michael, Thank you for contacting RealNetworks Customer Support. I understand that you are unable to access Sudoku forums due to "Could not connect to the database" error. We apologize for the delay in responding to your e-mail message. We receive the same error when accessing http://www.sudoku.com/forums.html Web site on our end. This issue has been reported to the appropriate department and you will receive a response on the status of the issue. I again apologize for the inconvenience caused.Please write to us if you have further questions or clarifications. Regards, Viole RealNetworks Customer Support Let's not give up hope yet Regards, Mike Metcalf Back to top gsf Joined: 18 Aug 2005 Posts: 408 : Location: NJ USA Items Posted: Wed Jun 17, 2009 3:32 pm    Post subject: its back Back to top Display posts from previous: All Posts1 Day7 Days2 Weeks1 Month3 Months6 Months1 Year Oldest FirstNewest First         Sudoku Programmers Forum Index -> Random thoughts All times are GMT Goto page Previous  1, 2, 3, ... 9, 10, 11  Next Page 2 of 11   Jump to: Select a forum Sudoku----------------Solving sudokuSetting sudokuProgramming sudokuThe mathematics of sudokuExotic sudoku Library----------------PuzzlesSoftwareSudoku elsewhere Not sudoku----------------Random thoughtsForum feedback  You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum   Powered by phpBB © 2001, 2005 phpBB Group Igloo Theme Version 1.0 :: Created By: Andrew Charron