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Players Forums, anything wrong ?!
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tarek

Joined: 31 Dec 2005
Posts: 153
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Location: London, UK

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PostPosted: Wed Jun 04, 2008 8:32 am    Post subject: Players Forums, anything wrong ?! Reply with quote

Anyone having a problem accessing the Players' Forums ??

June 4 08 , between 0800-830 GMT I wasn't able to access it Sad

tarek
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Pat

Joined: 06 Sep 2006
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PostPosted: Wed Jun 04, 2008 8:44 am    Post subject: Reply with quote

it is now around 0840 GMT
tried ping -- request timed out
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tarek

Joined: 31 Dec 2005
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PostPosted: Wed Jun 04, 2008 11:08 am    Post subject: Reply with quote

tried it at 1100 GMT .... still nothing

If the owner is in the Pacific time zone ....

It maybe a night interruption there ....


tarek
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Pat

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PostPosted: Sun Jun 29, 2008 11:22 am    Post subject: Reply with quote

on that date, it was several hours before it came back up

and today??
tried ping -- request timed out
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Pat

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PostPosted: Mon Jun 30, 2008 12:15 pm    Post subject: Reply with quote

a day later,
still down
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enxio27

Joined: 10 Feb 2007
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PostPosted: Tue Jul 01, 2008 11:53 pm    Post subject: Reply with quote

I couldn't get in for a couple of days, either, but it's back up now.
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Pat

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PostPosted: Thu Jun 11, 2009 7:33 am    Post subject: Reply with quote

Quote:
phpBB : Critical Error

Could not connect to the database
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tarek

Joined: 31 Dec 2005
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PostPosted: Thu Jun 11, 2009 10:02 am    Post subject: Reply with quote

Same as Pat.

1030 GMT 11.06.09

tarek
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gsf

Joined: 18 Aug 2005
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PostPosted: Thu Jun 11, 2009 4:16 pm    Post subject: Reply with quote

Pat wrote:
Quote:
phpBB : Critical Error

Could not connect to the database

is there any channel to the player's forum owners besides the forum itself?
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daj95376

Joined: 05 Feb 2006
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PostPosted: Thu Jun 11, 2009 8:12 pm    Post subject: Reply with quote

Shortly before the forum became unavailable this time, I noticed that more SPAM was being posted. It's possible that the forum officials have taken it down to clear the SPAM ... and hopefully ... install tighter controls over posting.

If they installed a later version of the BB software, then they may have to offload the current database before reloading into the new database. If so, then the forum could be unavailable for awhile.
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Pat

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PostPosted: Fri Jun 12, 2009 5:50 am    Post subject: Reply with quote

gsf wrote:
is there any channel to the player's forum owners besides the forum itself?
        Customer Support
        rnmailbox@mailca.custhelp.com

        Quote:
        From: Real Customer Support [ rnmailbox@mailca.custhelp.com ]
        Subject: [Incident: 090611-000822]
        Date: 06/11/2009 15:00 GMT
        To: Pat


        Your question has been received. You should expect a response from us within 24 hours.


        Quote:
        From: Pat
        Date: 06/11/2009 13:31 GMT
        To: rnmailbox@mailca.custhelp.com


        SuDoku Players Forum is unavailable
          phpBB : Critical Error
          Could not connect to the database
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Pat

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PostPosted: Sun Jun 14, 2009 6:50 am    Post subject: Reply with quote


    24 hours???
    i've had no response

      and the problem persists
      -- perhaps someone else will write to them
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gsf

Joined: 18 Aug 2005
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PostPosted: Sun Jun 14, 2009 2:30 pm    Post subject: Reply with quote

Pat wrote:

    24 hours???
    i've had no response

      and the problem persists
      -- perhaps someone else will write to them

I tried the "live chat" and conversed with "chris", but I think it was really Mark V. Shaney
Code:
Chris: Hello. Welcome to Real's Live Chat. How can I help you?
gsf: the players forum has been down for a few days now with no response from the admins
gsf: the sudoku players forum seem to have a database error
Chris: Hello gsf.
Chris: I'm really sorry for the inconvenience caused to you.
Chris: Am I correct in understanding that you are unable to play a purchased game, right?
gsf: no, all members of the sudoku players forum , managed by real networks, are unable to access the forum
Chris: Thanks for correcting me.
Chris: Sure, I can provide the required information.
Chris: May I know the first & last name which you have provided in your account information?
gsf: gsf  http://www.sudoku.com/forums.html
Chris: gsf, can you provide me the exact first and last name that would appear on the account?
gsf: I don't have an account but I am still using one of your services, and it isn't woking
gsf: I hope some of this eventually reaches a human
Chris: Thank you for the information provided.
Chris: I suggest you visit the link given below to contact RealArcade games forum.
Chris:  http://gamesforum.real.com/cgi-bin/wwwthreads/gameschannel/wwwthreads.pl?Cat=
Chris: Have you received the link?
Chris: Sorry to interrupt you, I am awaiting for your response.
gsf: yes, thank you, but that is a list of forums for games you sell,  http://www.sudoku.com/forums.html is still down
Chris: gsf, I recommend you to visit the link as I mentioned above for RealArcade games forum, our RealArcade games forum is working fine now.
gsf: okeedokee
gsf: bye
Chris: Is there anything else that I can help you with today?
gsf: oh, still there ... there is not anything else because you didn't solve my problem in the first place
gsf: bye again
! You have disconnected.
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Pat

Joined: 06 Sep 2006
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PostPosted: Sun Jun 14, 2009 2:47 pm    Post subject: Reply with quote

72 hours since their first "response" (quoted above)
-- so, i've sent them a second e-mail (below)


Quote:
Subject: re: [Incident: 090611-000822]
Sent: 2009.Jun.14 (Sun) 15:11 GMT

while http://sudoku.com/ is alive and well,
the great forum (SuDoku Players Forum) at http://sudoku.com/forums.html has been unavailable since Thursday
    phpBB : Critical Error
    Could not connect to the database
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Pat

Joined: 06 Sep 2006
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PostPosted: Sun Jun 14, 2009 2:53 pm    Post subject: Reply with quote

daj95376 wrote:
If they installed a later version of the BB software, then they may have to offload the current database before reloading into the new database. If so, then the forum could be unavailable for awhile.

thanks, daj95376, i do hope this is what happened, i.e. a planned outage.
    of course they could've told us---
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