FAQ   Search   Memberlist   Usergroups   Register   Profile   Log in          Games  Calendar Log in to check your private messages    Players Forums, anything wrong ?! Goto page 1, 2, 3 ... 9, 10, 11  Next          Sudoku Programmers Forum Index -> Random thoughts View previous topic :: View next topic   Author Message tarek Joined: 31 Dec 2005 Posts: 153 : Location: London, UK Items Posted: Wed Jun 04, 2008 8:32 am    Post subject: Players Forums, anything wrong ?! Anyone having a problem accessing the Players' Forums ?? June 4 08 , between 0800-830 GMT I wasn't able to access it tarek Back to top Pat Joined: 06 Sep 2006 Posts: 128 : Items Posted: Wed Jun 04, 2008 8:44 am    Post subject: it is now around 0840 GMT tried ping -- request timed out Back to top tarek Joined: 31 Dec 2005 Posts: 153 : Location: London, UK Items Posted: Wed Jun 04, 2008 11:08 am    Post subject: tried it at 1100 GMT .... still nothing If the owner is in the Pacific time zone .... It maybe a night interruption there .... tarek Back to top Pat Joined: 06 Sep 2006 Posts: 128 : Items Posted: Sun Jun 29, 2008 11:22 am    Post subject: on that date, it was several hours before it came back up and today?? tried ping -- request timed out Back to top Pat Joined: 06 Sep 2006 Posts: 128 : Items Posted: Mon Jun 30, 2008 12:15 pm    Post subject: a day later, still down Back to top enxio27 Joined: 10 Feb 2007 Posts: 12 : Items Posted: Tue Jul 01, 2008 11:53 pm    Post subject: I couldn't get in for a couple of days, either, but it's back up now. Back to top Pat Joined: 06 Sep 2006 Posts: 128 : Items Posted: Thu Jun 11, 2009 7:33 am    Post subject: Quote: phpBB : Critical Error Could not connect to the database Back to top tarek Joined: 31 Dec 2005 Posts: 153 : Location: London, UK Items Posted: Thu Jun 11, 2009 10:02 am    Post subject: Same as Pat. 1030 GMT 11.06.09 tarek Back to top gsf Joined: 18 Aug 2005 Posts: 408 : Location: NJ USA Items Posted: Thu Jun 11, 2009 4:16 pm    Post subject: Pat wrote: Quote: phpBB : Critical Error Could not connect to the database is there any channel to the player's forum owners besides the forum itself? Back to top daj95376 Joined: 05 Feb 2006 Posts: 349 : Items Posted: Thu Jun 11, 2009 8:12 pm    Post subject: Shortly before the forum became unavailable this time, I noticed that more SPAM was being posted. It's possible that the forum officials have taken it down to clear the SPAM ... and hopefully ... install tighter controls over posting. If they installed a later version of the BB software, then they may have to offload the current database before reloading into the new database. If so, then the forum could be unavailable for awhile. Back to top Pat Joined: 06 Sep 2006 Posts: 128 : Items Posted: Fri Jun 12, 2009 5:50 am    Post subject: gsf wrote: is there any channel to the player's forum owners besides the forum itself? Customer Support rnmailbox@mailca.custhelp.com Quote: From: Real Customer Support [ rnmailbox@mailca.custhelp.com ] Subject: [Incident: 090611-000822] Date: 06/11/2009 15:00 GMT To: Pat Your question has been received. You should expect a response from us within 24 hours. Quote: From: Pat Date: 06/11/2009 13:31 GMT To: rnmailbox@mailca.custhelp.com SuDoku Players Forum is unavailable phpBB : Critical Error Could not connect to the database Back to top Pat Joined: 06 Sep 2006 Posts: 128 : Items Posted: Sun Jun 14, 2009 6:50 am    Post subject: 24 hours??? i've had no response and the problem persists -- perhaps someone else will write to them Back to top gsf Joined: 18 Aug 2005 Posts: 408 : Location: NJ USA Items Posted: Sun Jun 14, 2009 2:30 pm    Post subject: Pat wrote: 24 hours??? i've had no response and the problem persists -- perhaps someone else will write to them I tried the "live chat" and conversed with "chris", but I think it was really Mark V. Shaney Code: Chris: Hello. Welcome to Real's Live Chat. How can I help you? gsf: the players forum has been down for a few days now with no response from the admins gsf: the sudoku players forum seem to have a database error Chris: Hello gsf. Chris: I'm really sorry for the inconvenience caused to you. Chris: Am I correct in understanding that you are unable to play a purchased game, right? gsf: no, all members of the sudoku players forum , managed by real networks, are unable to access the forum Chris: Thanks for correcting me. Chris: Sure, I can provide the required information. Chris: May I know the first & last name which you have provided in your account information? gsf: gsf  http://www.sudoku.com/forums.html Chris: gsf, can you provide me the exact first and last name that would appear on the account? gsf: I don't have an account but I am still using one of your services, and it isn't woking gsf: I hope some of this eventually reaches a human Chris: Thank you for the information provided. Chris: I suggest you visit the link given below to contact RealArcade games forum. Chris:  http://gamesforum.real.com/cgi-bin/wwwthreads/gameschannel/wwwthreads.pl?Cat= Chris: Have you received the link? Chris: Sorry to interrupt you, I am awaiting for your response. gsf: yes, thank you, but that is a list of forums for games you sell,  http://www.sudoku.com/forums.html is still down Chris: gsf, I recommend you to visit the link as I mentioned above for RealArcade games forum, our RealArcade games forum is working fine now. gsf: okeedokee gsf: bye Chris: Is there anything else that I can help you with today? gsf: oh, still there ... there is not anything else because you didn't solve my problem in the first place gsf: bye again ! You have disconnected. Back to top Pat Joined: 06 Sep 2006 Posts: 128 : Items Posted: Sun Jun 14, 2009 2:47 pm    Post subject: 72 hours since their first "response" (quoted above) -- so, i've sent them a second e-mail (below) Quote: Subject: re: [Incident: 090611-000822] Sent: 2009.Jun.14 (Sun) 15:11 GMT while http://sudoku.com/ is alive and well, the great forum (SuDoku Players Forum) at http://sudoku.com/forums.html has been unavailable since Thursday phpBB : Critical Error Could not connect to the database Back to top Pat Joined: 06 Sep 2006 Posts: 128 : Items Posted: Sun Jun 14, 2009 2:53 pm    Post subject: daj95376 wrote: If they installed a later version of the BB software, then they may have to offload the current database before reloading into the new database. If so, then the forum could be unavailable for awhile. thanks, daj95376, i do hope this is what happened, i.e. a planned outage. of course they could've told us--- Back to top Display posts from previous: All Posts1 Day7 Days2 Weeks1 Month3 Months6 Months1 Year Oldest FirstNewest First         Sudoku Programmers Forum Index -> Random thoughts All times are GMT Goto page 1, 2, 3 ... 9, 10, 11  Next Page 1 of 11   Jump to: Select a forum Sudoku----------------Solving sudokuSetting sudokuProgramming sudokuThe mathematics of sudokuExotic sudoku Library----------------PuzzlesSoftwareSudoku elsewhere Not sudoku----------------Random thoughtsForum feedback  You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum   Powered by phpBB © 2001, 2005 phpBB Group Igloo Theme Version 1.0 :: Created By: Andrew Charron